shipping & returns

shipping policy

We want you to enjoy our products as fast as possible so we ensure we ship your purchase as soon as possible.

We expect all of our products to arrive promptly and in perfect condition. However, sometimes there may be delays out of our hands during the delivery stage. Please ensure you check your emails for tracking information. If you're having issues with your shipping, please reach out to us at


Due to popular demand we've decided to offer FREE Shipping for orders over $100.
Making it now easier and more cost effective than ever to get your hands on some of the best natural hair care products in Australia.

return & exchange policy

We know you will love our entire Grassroots Movement range.

We expect all of our products to arrive promptly and in perfect condition. If you haven't had that experience, please reach out to us.

Return of broken items should occur within seven days of receiving them. To report a broken item, please email the details of the damage and an image to and quote your invoice number.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved for a return, then your refund will be processed and a credit will automatically be applied to your original method of payment.

If you haven’t received a refund yet, please wait 2-3 business days and then check your bank account as it can take a few days to appear! If you’ve done all of this and you still have not received your refund, please email us at

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email to discuss the options.